Privacy Policy and Terms of Service

(1) FENDI shall be liable for any lack of conformity in accordance with the legal provisions illustrated below.

FENDI responsibility refers to the so named “legal guarantee” of the seller, which applies to any lack of conformity of the products provided that (i) such lack of conformity appears within two years from the date of delivery of the products and, (ii) the lack of conformity is communicated to FENDI within two months from the appearance of the same lack of conformity.

To request the enforcement of the legal guarantee, the Customer shall be entitled to:

1. contact Fendi through its Customer Services, by means of the following link.

FENDI shall evaluate the products on the basis of the information collected as sent by the Customer (written description, pictures etc.) and shall give to the Customer a prompt feedback also informing the latter on any additional investigation is necessary to be performed on the products in order to ascertain any lack of conformity;

or,

2. go to any FENDI Boutique, with the relevant product and the sale receipt.

In this second case (as occurs in the scenario described in point 1 above, when FENDI carries out further investigation and analysis on the product) FENDI shall perform all the necessary investigation to the purpose of ascertaining the extent of the lack of conformity and, as a consequence thereof, shall give its feedback to the Customer also informing the latter on any lack of conformity and, to the extent applicable, on the enforcement of the Legal Guarantee and of the possible remedies as illustrated below and on the relevant timelines.

In particular, should a lack of conformity be ascertained, the Customer shall be entitled to request, at his/her discretion, one of the following remedies:

• the repair of the products,

or alternatively,

• the replacement of the products,

to the extent that the elected remedy is neither objectively impossible nor disproportionate compared to the other.

A remedy shall be considered “disproportionate” if it imposes to the seller costs which, compared with the alternative remedy, are unreasonable taking into account: (i) the value of the product without the lack of conformity; (ii) the significance of the lack of conformity; (iii) the possibility that the alternative remedy could be enforced without significant inconvenience to the Customer.

Furthermore, where:

1. the repair or the replacement of the products are impossible or disproportionate; or
2. the repair or the replacement already performed have caused significant inconvenience for the Customer; or
3. the seller has not repaired nor replaced the product within a reasonable time;

the Customer shall be entitled to request at his/her sole discretion:

• the termination of the contract, with the subsequent return of the product to FENDI and the reimbursement by the latter of the price paid by the Customer; or
• the reduction of the price paid by the Customer for the product.

The Customer shall not be entitled to the legal guarantee where:

1. the products have been previously repaired or impaired by a third party, or
2. the lack of conformity of the products appeared later than the 2 years term from the delivery and/or the request of repair or replacement of the product or products has been communicated to FENDI later than the 2 months period from the appearance of the same lack of conformity.